Refund Policy for afteam Shop
Last Updated: 06/11/2023
At afteam, we value your satisfaction with our products and services. We strive to provide a straightforward and transparent refund policy to ensure a positive shopping experience. Please read our refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Refunds:
We accept refund requests under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 1 days of receiving the item.
- Incorrect Orders: In the event that you receive an item that you did not order, please contact us within 1 days of receiving the item.
2. Return Process:
To initiate a refund request, follow these steps:
- Contact our customer support team at support@afteamshop.com to inform us of the issue and request a return.
- Provide relevant information, such as your order number, a description of the issue, and supporting photographs (if applicable).
- Await our response, which may include return instructions or additional information.
3. Refund Amount:
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed using the same payment method used for the original purchase.
- The refund amount will include the full product price, including any applicable taxes, minus any shipping costs.
4. Refund Timeframe:
Please allow 2 business days for your refund to be processed. The time required for the refund to appear in your account may vary depending on your payment method and financial institution.
5. Non-Refundable Items:
Certain items are non-refundable, including but not limited to gift cards, downloadable software, and personalized or custom-made products. Please review the product description and specifications before making a purchase.
6. Contact Us:
If you have any questions or concerns about our refund policy, please contact us at support@afteamshop.com